His case was against Qatar Airways when he along with his friends booked tickets many months before their actual date of travel. But when they reached Qatar, from Kochi, enroute to Scotland, they were offloaded as the flight to Edinburgh was overbooked. They were given hotel accommodation and gave the group a voucher for US$ 250 and put them on a flight the next day to Edinburgh.
After returning home, Thomas sent a legal notice to Qatar Airways claiming compensation but he did not receive any reply and later approached the Ernakulam district commission seeking compensation of Rs 10 lakhs.
Finally the Consumer Court allowed Justice Thomas application on December 30, 2022. The Consumer Court ruled that denying permission to passengers holding valid boarding passes from boarding the aircraft amounts to unfair trade practice and deficiency in service. The court imposed a total fine of Rs 7.5 lakh on the airline to be paid within 30 days.